Privacy Policy
Effective Date: April 27, 2026
ArborBidPro ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, app, and related services (collectively, the "Service").
1. Information We Collect
We may collect the following types of information when you use ArborBidPro:
1.1 Information You Provide to Us
- Account details (name, email address, password)
- Business information (company name, trade type, location, license number, brand color, logo)
- Customer and job information you input (customer names, addresses, contact details, scope of work, pricing, job-site notes)
- Photos and other media you upload to your proposals
- Communications you send to us (support requests, feedback)
1.2 Information We Collect Automatically
- Device information (browser type, operating system, device model)
- Log data (IP address, pages viewed, date/time of visits)
- Usage data (features used, time spent in the app)
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Create and manage your account
- Store and organize your proposal data and uploaded media
- Generate branded PDF proposals and follow-up emails at your request
- Process subscription payments and manage billing
- Communicate with you about updates, support, and offers
- Monitor usage to enhance security and performance
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information only in these situations:
- With your consent for actions you initiate (e.g., generating a proposal PDF, sending a follow-up email to your customer)
- With service providers who help operate the Service (e.g., hosting, storage, payment processing, transactional email, analytics)
- For legal reasons (e.g., to comply with a subpoena, court order, or other legal process)
- In a business transfer (e.g., if we merge, sell, or transfer assets, your data may be part of the transfer)
4. Data Retention
We keep your information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time by contacting us.
5. Security
We use reasonable technical, administrative, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Measure site traffic and usage patterns
You can manage cookie preferences in your browser settings, but some features may not work without them.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Request a copy of your data in a portable format
To exercise these rights, contact us at the email below.
8. Third-Party Links
Our Service may contain links to other websites or services. We are not responsible for the privacy practices of those third parties.
9. Children's Privacy
ArborBidPro is not intended for children under 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we'll notify you via email or an in-app notice.
11. Governing Law
This Privacy Policy is governed by the laws of Idaho, United States, without regard to conflict of law rules.
12. Contact Us
If you have questions about this Privacy Policy or our practices, contact us:
ArborBidPro
Email: support@arborbidpro.com